Reference

How pajakbola Handles Your Personal Data

Your personal data — from account registration details to payment records through DANA, OVO, GoPay and QRIS — is handled with clear, documented practices at pajakbola.

Account Data ProtectedDANA, OVO, GoPay & QRIS Records SecuredNo Third-Party Data SalesRight to Access & Delete24-Hour Support for Privacy Requests

Explore the Lobby Read FAQ

What This Privacy Policy Covers and Why

pajakbola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

pajakbola collects personal information when you open an account, verify your identity, or complete a transaction via DANA, OVO, GoPay or QRIS. The data we hold includes your registered name, email address, phone number, and transaction history. We retain payment records for a minimum of five

1
years to meet financial audit requirements. Access to your personal data, including the right to correct or remove it, depends on local law and the verification status of your account. We do not sell or share your data with advertising networks. Any third-party processor we engage
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— such as a payment gateway handling QRIS settlements — operates under a data-processing agreement binding them to the same confidentiality standards we hold ourselves to.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us for Any Privacy Request

If you want to access, correct, or delete any personal data we hold on your account, our privacy support team is reachable around the clock —…

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security Explained

We use a layered approach to protect the data linked to your account — from the moment you deposit via GoPay through to the point you withdraw.

Encrypted Data Storage

All account data — including identity documents uploaded at registration — is stored using AES-256 encryption.

Cookie Usage & Control

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Payment Data Handling

When you transact via DANA or OVO, only the transaction reference and amount are stored on our side — full…

Retention Policy

We keep active account data for as long as your account remains open.

Access & Correction Rights

You can request a full export of the personal data we hold on your account at any time.

Third-Party Disclosure Rules

We disclose account information to a third party only when required by law, when you have given explicit consent, or…

Your Privacy Rights at pajakbola, Clearly Explained

These are the questions we receive most often about how personal data is collected, stored and removed on pajakbola accounts. If your question is not covered here, use the live chat channel to speak with our privacy team directly.

We collect your full name, email address, phone number and date of birth at registration. If you deposit via DANA, OVO, GoPay or QRIS, we also log the transaction reference and amount. No full payment credentials are stored on our servers.

Navigate to Account Settings, then Privacy & Data, and select 'Request Data Export'. We will compile a downloadable file of your account record and email it to your registered address within five working days of verification.

Yes. Submit a deletion request through the in-app Privacy & Data form or via our privacy email. Non-regulatory data is erased within 30 days. Transaction records subject to financial compliance rules are retained for five years, as noted in our retention policy.

We share data only with payment processors needed to settle your DANA, OVO, GoPay or QRIS transactions, and when required by applicable law. We do not sell your information to advertisers or data brokers under any circumstance.

We use essential cookies to keep your session active and optional analytics cookies to measure how the lobby is used. You can turn off non-essential cookies in Account Settings under Cookie Preferences without losing access to deposits or withdrawals.

Personal profile data is deleted within 30 days of account closure. Financial transaction records — including GoPay and QRIS payment logs — are kept for five years to satisfy audit obligations, then permanently and irreversibly destroyed.

Contact our 24-hour live chat immediately and select the Security & Privacy topic. We will freeze suspicious activity on your account, investigate the access log, and notify you of findings within 48 hours. Eligibility for account reinstatement depends on local law.

How pajakbola Handles Your Personal Data

Reach Us for Any Privacy Request

Data Handling, Cookies and Account Security Explained

Encrypted Data Storage

Cookie Usage & Control

Payment Data Handling

Retention Policy

Access & Correction Rights

Third-Party Disclosure Rules

Your Privacy Rights at pajakbola, Clearly Explained

01 What personal data does pajakbola collect when I open an account?

02 How can I request a copy of all the data pajakbola holds on me?

03 Can I ask pajakbola to delete my personal data?

04 Does pajakbola share my data with third parties?

05 How does pajakbola use cookies, and can I turn them off?

06 How long does pajakbola keep my account information after I close my account?

07 What should I do if I believe my pajakbola account data has been accessed without my permission?

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