Your Legal and Account Rights
Once you submit a withdrawal request, your funds move into our verification queue. If you cancel within 60 seconds, the balance returns to your pajakbola wallet immediately. After 60 seconds, the withdrawal cannot be reversed—contact our team if you need to escalate a stuck transfer.
We retain closed-account records for six years as required by Indonesian financial regulations. Your login credentials are deleted immediately, but deposit ledgers and withdrawal history remain in our secure archive for compliance and dispute resolution purposes.
Yes. Go to Settings > Legal > Download My Data to request your complete account export. This includes all deposits, withdrawals, game sessions, device logs and support tickets. The file arrives within 14 business days via secure download link.
Open Settings > Legal > Disputes and describe the missing transfer. Provide your transaction ID and wallet address. Our team traces the payment through both pajakbola and your bank's systems; if lost in transit, we reissue the funds or refund your account within five business days.
We share payment details only with DANA, OVO, GoPay and QRIS processors to complete your deposits and withdrawals. We do not sell your personal information. Fraud detection and compliance checks may involve external security auditors. Full details are in our privacy policy.
Your account terms are governed by the laws where pajakbola operates and where you access the platform. Disputes are resolved through our internal arbitration process first; if unresolved, they may proceed to local courts depending on local law.
Yes. Go to Settings > Cookies to toggle functional, analytical and marketing cookies. Disabling functional cookies will log you out; analytical and marketing cookies can be disabled without affecting gameplay or withdrawals.
